RESUME
Martha Maeda
Orlando, FL 32819
Published author, editor, technical writer, copy writer, quality assurance specialist, instructional designer
WORK EXPERIENCE:
Financial Technical Writer, The Bank of New York Mellon, contractor with Eliassen Group, 3/2020 – present
· Work with subject matter experts to update and edit existing instructions for banking procedures, and to write new procedures
· Edit and adapt procedures from overseas branches to meet company-wide global standards
Quality Assurance, KC-46 Maintenance Training, Kratos Defense 1/2017 – 2/2020
- Responsible for all aspects of quality control for courseware that incorporates a virtual aircraft, Impression, and mechanical training devices to teach maintenance procedures for a new Air Force aircraft
- Developed a Quality Assurance plan and workflow that could be adapted for each phase of production
- Created and maintained Style Guide and standards for text and graphics
- Edited supporting documents, including instructional media design plans, course syllabi, training program strategy designs, user manuals, and plans of instruction to meet Air Force and contractual requirements
- Reviewed and edited over 1,000 lessons for text, grammar, and functionality
- Worked with subject matter experts and instructional designers to meet standards and reinforce instructional value
- Worked with program managers to meet deadlines and achieve goals while maintaining quality
Financial Technical Writer, SunTrust Bank, contractor with Lewis James Professional 7/2016 - 1/2017
- Worked with managers and employees to document and update instructions for bank procedures, using SunTrust templates and formats
- Scheduled and facilitated group reviews with subject matter experts and stakeholders
Financial Technical Writer, Charles Schwab, contractor with SISINC 11/2014 - 10/2015
- Rewrote and reorganized content and created new instructional material for an intranet portal used by phone service representatives to assist financial advisors with accounts held at Schwab.
- Worked with subject matter experts to document policies and procedures.
- Contributed to the creation of a workflow and executive approval process
- Published, proofed, and edited over 200 pages of content in SharePoint
Quality Assurance Specialist, Carley Corporation 9/2011-10/2014
- JSF-35: Responsible for proofing and editing every aspect of onscreen lessons for JSF F-35 pilots and maintainers, including instructor guides, test question and exam functionality, metadata, and disposition of client comments in Evolution. Verified accuracy of graphics and lesson content.
- CNATRA: Worked on a conversion of CNATRA onscreen lessons into Adobe Captivate.
- Quality Assurance: Quality checked onscreen lessons for a variety of military projects for compliance with project standards, and functionality of navigation and test questions.
- VHA: Edited storyboards for a series of online courses for the Veterans' Health Administration (VHA)
- ISO Compliance: Supported annual ISO audits by documenting processes, generating reports, and creating training and evaluations
Writer, Editor, and Copywriter, Freelance 2005 - present
- Create website content, ad copy, business reports, news articles, blog posts and press releases for small business websites.
- Write content for SEO.
- Edit and format in MS Word for self-publishing. Self-published books include Student Loans: A Parent's Guide (2014), Feel Better Fast with Acupressure (2013), and 101 Sunday School Activities.
Author and Editor, Atlantic Publishing Group, Ltd. 5/2008 - 5/2015
Author/editor of more than 20 how-to books including:
Book Publishing 101 (2014)
How to Open & Operate a Financially Successful Independent Record Label (2010)
How to Open & Operate a Financially Successful Personal Financial Planning Business
The Encyclopedia of Small Business Forms and Agreements: A Complete Kit of Ready-to-Use Business Checklists, Worksheets, Forms, Contracts, and Human Resource Documents With Companion CD-ROM (2010)
The Complete Guide to Spotting Accounting Fraud & Cover-Ups (2010) (2010 Next Generation Indie Book Awards, First Place in Finance)
The Complete Guide to Writing and Publishing Your First eBook (2015)
The Complete Tax Guide for Ecommerce Retailers (2010)
Private Mortgage Investing (2011)
Retire Rich With Your Roth IRA, Roth 401k, and Roth 403b: Investment Strategies for Your Roth IRA Explained Simply
The Complete Guide to Currency Trading and Investing (2011)
The Complete Guide to Investing in Bonds and Bond Funds (2009)
The Complete Guide to Investing in Exchange Traded Funds (2008)
The Complete Guide to IRAs and IRA Investing
How to Legally Settle Your Credit Card Debt for Pennies on the Dollar (2010)
How to Wipe Out Student Loans and Be Debt Free Fast! (2009)
The Complete Guide to Preventing Foreclosure on Your Home (2010)
How to Design and Build a Green Office Building (2011)
How to Solar Power Your Home (2011)
The Complete Guide to Green Building and Remodeling Your Home (2011)
How to Raise Dairy Goats
Writer, New World Encyclopedia, 3/2006 - 05/2008
Wrote, re-wrote, or edited over 1,000 encyclopedia articles (1,500 to 20,000 words each) for the online New World Encyclopedia (www.newworldencyclopedia.org)
Director of Sponsor Relations, World’s Fair for Kids 9/2005 - 2/2006
- Reviewed and implemented sponsor contracts, including placement of sponsor in advertising campaigns
- Liaised with event production team
- Created posters, brochures, ads, and approach books
- Assisted with promotions, sweepstakes, and advertising events
Web Development Coordinator, Orlando Orange County Convention and Visitors Bureau (Visit Orlando) 8/1993 - 8/2005
Coordinator for development of all aspects of the Orlando CVB (now Visit Orlando) website, www.visitorlando.com
- Created sales reports, invoices, convention hotel room occupancy reports, and website traffic reports in MS Access
- Managed database of 3 million email addresses and analyzed response to email campaigns
- Wrote proposals for website projects
- Acted as a liaison between software vendors and support staff
- Wrote manuals for website applications
- Edited graphics and verified content for online ads and articles
- Documented web projects and maintained project schedules
Education: BA in History from Northwestern University
Skills: Impression, Evolution, Adobe Captivate, MS Word, SharePoint, Access (Intermediate and Advanced), Excel, PowerPoint, learning management software, web publishing platforms
Languages: Spanish (spoken and written), French (spoken and written), Japanese (spoken)
